Where can I rent a manual cold cap and what is the delivery time?
The Garde tes cheveux Foundation's [https://gardetescheveux.org/en/a-propos/](mission) is to inform, equip, and support. The Foundation does not offer the rental or sale of cooling cap systems. In Canada, the only company that offers this option to individuals is Penguin Cold Caps. It is the only company certified by Health Canada that provides manual cooling cap rentals to private individuals. This is why we direct you to this provider. Paxman is the second company certified by Health Canada. However, it serves hospitals exclusively. To date, only the Gatineau Hospital has two of its devices. In addition, the use of this type of system does not meet the autonomous handling conditions imposed in Quebec, which explains why these systems are very limited in availability across the province. Cooling caps that are not certified by Health Canada should neither be used nor sold in Canada. While some U.S. companies do exist (see the “The Method” section of our website), it is essential to make an informed decision when selecting a provider. Several factors should be taken into consideration, including compliance with Health Canada recommendations, eligibility for insurance reimbursement (which typically requires a certified product), delivery and customs clearance timelines, exchange rates, rental duration, speed of replacement in the event of breakage or malfunction, availability of French-language support, and familiarity with the local hospital environment. **Placing your order** You may place your order with *Penguin Cold Caps Canada* directly <a href="https://www.penguincoldcaps.ca/order" target="_blank">on their website</a>, which is the first step. This is the first step in the process. **Delivery** Although the provider offers fast delivery, generally within 24 to 48 business hours, no deliveries are made on weekends or statutory holidays. When possible, we therefore recommend placing your order four to five business days before the start of your chemotherapy in order to familiarize yourself with the contents received. At the time of ordering, you will have the option to enter your mailing address. Delivery times and UPS shipping fees will then be calculated automatically based on your postal code. Please note that delivery to urban centres is generally much less expensive than delivery to regional areas. Purchasing a 56.8-litre wheeled cooler separately rather than renting one can also help reduce costs. Once your order is confirmed, Penguin Cold Caps will send you a confirmation email including a tracking number, as well as all necessary information, including an instruction manual, a care guide, and access to additional resources. **IMPORTANT**:
- If you are starting your treatment soon, please contact the supplier's team in advance at the following address <a href="mailto:quebec@penguincoldcaps.ca">quebec@penguincoldcaps.ca</a>.
- To determine whether cooling cap therapy is compatible with your chemotherapy protocol, please contact the cooling cap provider directly. You may also consult the list of the most commonly used chemotherapy treatments [https://gardetescheveux.org/en/faq-pros/avec-quels-traitements-les-casques-refrigerants-sont-ils-le-plus-generalement-utilises/](here).