Frequently asked questions (FAQ)
You have questions ? Check out our FAQ to find answers. In order to help you more effectively, we strongly recommend that you read the FAQs before contacting us.
Before ordering your caps
- Where can I rent a manual cold cap and what is the delivery time?
- How much does it cost to rent a manual cold cap system (portable)?
- Does the Quebec provincial health insurance plan or my insurer reimburse the cost of renting cold caps?
- Everything you need to know about dry ice: where to find it, in what quantities and what to do with it...
- Should cold caps be used from the first chemotherapy treatment?
- What equipment is included with the rental of Penguin Cold Caps mobile cold caps?
The method
- Do cold caps work well with all types of chemotherapy? Are there any studies on the subject?
- Is a cold cap necessary when using targeted therapies such as Herceptin (Trastuzumab) and Perjeta (Pertuzumab)?
- Are there any counter-indications?
- Is it painful to use the cold cap?
- How do we plan, organize the cooler and install our cold caps on our heads?
- How to properly check the temperature of the cap before placing it on your head
- How to demystify the effectiveness of the method?
Support person
- Do I need to be accompanied or can I use the cap on my own? Can hospital staff assist me?
- Why don’t all hospitals in Quebec offer the option to use cooling caps?
- My hospital is not following the optimal protocol. What can I do?
- I don't have a caregiver. Can the Garde tes cheveux Foundation provide one for me?
During treatments
- What items should I buy for greater comfort when using a portable cold cap?
- How to store dry ice?
- Can we exercise?
- Should I drink more than usual?
- Can I continue my activities with my cold cap on at home?
Hair care
- Is it normal to lose hair?
- When and how should you wash your hair to optimize the method?
- I've lost a lot of hair. Should I stop using cold caps?
- Can I cut or dye my hair before, during or after chemotherapy?
- Can I use a hair dryer or iron on my hair?
- Can I use the method in the summer? Can I wet my hair in a lake, sea, spa or swimming pool during treatment?
- Can I tie my hair up, wear a wig, toque or hat during the treatment period?
- Do I need to wet my hair before a portable cold cap treatment?
- Does my regular deodorant or antiperspirant have an effect on my follicles?
Our support programs
Become a partner
Do you wish to have a concrete impact on improving the quality of life for people affected by cancer in Quebec in an innovative way?
