FAQ
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What expenses are covered by the program?
- The program covers the cost of using manual cold caps for the full duration of the patient’s treatments.
- The CISSSNL provides five 56.8-liter wheeled coolers for patients’ use. If all 5 coolers are already in circulation, the program beneficiary will need to purchase a cooler at their own expense.
- Delivery fees are the responsibility of the beneficiary.
- Dry ice costs and the associated delivery are also included in the program. For more details, please consult the FAQ [https://gardetescheveux.org/en/faq-casques/tout-savoir-sur-la-glace-seche-ou-se-la-procurer-en-quelle-quantite-et-quoi-faire-avec/](Everything you need to know about dry ice.) The beneficiary is responsible for ensuring that someone is available at home to receive the delivery.
- No retroactive reimbursements will be accepted for orders placed before the program’s start date.
- When treatment is completed — or if the beneficiary chooses to withdraw during the process — they have 5 business days to return the equipment to the manufacturer. A prompt return ensures the equipment can be made available to other patients waiting to access the program. After this period, rental fees will be charged.
Beneficiaries agree to comply with the program’s terms and confirm that they have reviewed the information provided in the “Resources” section. By joining the program, they also commit to following the established protocol.
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How is the financial assistance provided?
- No money is directly given to the beneficiary who submitted the application.
- Financial assistance is paid directly to the service providers, namely Penguin Cold Caps Canada and Linde Canada.
- Once your application is approved by the program, a simple ordering process with the cap distributors will be sent to you via email.
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How to submit a financial support application for "Garde tes cheveux au nord de Lanaudière"?
- Fill out the form below.
- Upon receipt of the request, a representative from the Centre intégré de santé et de services sociaux de Lanaudière will confirm your eligibility within 24 to 36 business hours.
- Once your application has been approved under the program, you will receive an email outlining a simple process to order your cold caps from the manufacturer and arrange your dry ice order.
- A code will be provided for your order on the manufacturer’s website. You must place your order online independently. For dry ice, the order must be placed by phone, using the account number that will be provided to you.
- **It is essential to familiarize yoursefl with the cold cap method before submitting your application to the program.**
- If you have general questions before deciding whether or not to use the caps, we invite you to fill out the general information form available in the [https://gardetescheveux.org/en/contact/](Contact) section of your website.
- By submitting your application on the Fondation Garde tes cheveux website, you authorize the Foundation to share a copy of the completed form with the Joliette Hospital team for the purpose of verifying your eligibility.
- Please note that the “Garde tes cheveux au nord de Lanaudière” program operates independently, and the Garde tes cheveux Foundation does not participate in the selection of beneficiaries.
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What are the contact details for any questions?
You can contact the Garde tes cheveux Foundation exclusively by email at info@gardetescheveux.org, and we will liaise with the person responsible at the Integrated Health and Social Services Center of Lanaudière if needed.
