FAQ
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What expenses are covered by the program?
- The program covers the rental fees for manual cooling caps during the patient’s treatment period.
- The CISSSNL will provide 5 rolling 56.8-liter coolers for patients to use. If all 5 coolers are already in circulation, the program beneficiary will need to purchase a cooler at their own expense.
- Delivery fees are the responsibility of the beneficiary.
- Dry ice costs are also the responsibility of the beneficiary. The Garde tes cheveux Foundation has negotiated a discount on dry ice with Linde Canada for chemotherapy patients. For more details, refer to the FAQ “Everything About Dry Ice.”
- No retroactive reimbursements will be accepted for orders placed before the program’s start date.
- When treatment is completed — or if the beneficiary chooses to withdraw during the process — they have 5 business days to return the equipment to the manufacturer. A prompt return ensures the equipment can be made available to other patients waiting to access the program. After this period, rental fees will be charged.
Beneficiaries agree to comply with the program’s terms and confirm that they have reviewed the information provided in the “Resources” section. By joining the program, they also commit to following the established protocol.
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How is the financial assistance provided?
- No money is directly given to the beneficiary who submitted the application.
- The financial assistance is paid directly to the service provider, Penguin Cold Caps Canada. The Garde tes cheveux Foundation has established a process with Penguin Cold Caps Canada.
- Once your application is approved by the program, a simple ordering process with the cap distributors will be sent to you via email.
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How to submit a financial support application for "Garde tes cheveux au nord de Lanaudière"?
- Fill out the form below.
- Upon receipt of the request, a representative from the Centre intégré de santé et de services sociaux de Lanaudière will confirm your eligibility within 24 to 36 business hours.
- Once your application is accepted into the program, you will receive an email with a simple process to order your caps directly from the manufacturer.
- A code will be provided for your order on the manufacturer’s website. You will need to place your order online independently.
- This code will cover the monthly rental fees, in accordance with the program’s terms and conditions.
- It is essential to familiarize yoursefl with the cold cap method before submitting your application to the program.
- If you have general questions before deciding whether or not to use the caps, we invite you to fill out the general information form available in the [https://gardetescheveux.org/en/contact/](Contact) section of your website.
- This version maintains clarity and professionalism. 😊
- Please note that the “Garde tes cheveux au nord de Lanaudière” program operates independently, and the Garde tes cheveux Foundation does not participate in the selection of beneficiaries.
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What are the contact details for any questions?
You can contact the Garde tes cheveux Foundation exclusively by email at info@gardetescheveux.org, and we will liaise with the person responsible at the Integrated Health and Social Services Center of Lanaudière if needed.
